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Troubleshoot and reset

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In this Article

Sometimes, things don't work as intended. Read on to learn how to reset or troubleshoot Notion ⚠️

Note: Resetting your app or browser cache will log you out of any active Notion accounts. Make sure you have your login information handy so you can sign back in after resetting!

Reset in browser

Chrome

  • Open the Developer Tools using  cmd + option + i for Mac, or ctrl + shift + i for Windows.

  • Keep the Developer Tools console open, and right click the refresh button on the top.

  • Select Empty Cache and Hard Reload.

  • Navigate to Application, and expand the Cookies on the left hand side.

  • Right click on the Notion link and press Clear.

Safari

  • Open the Safari menu in your system menu bar, and select Preferences.

  • In the Privacy section, select Manage Website Data.

  • Search for "Notion," select it, and then click Remove All.

Firefox

  • To the left of the URL, click the 🔒 icon.

  • Click Clear Cookies and Site Data.

  • Click Remove.

Microsoft Edge

  • Open the Developer Tools using  cmd + option + i for Mac, or ctrl + shift + i for Windows.

  • Keep the Developer Tools console open, and right click the refresh button on the top.

  • Select Empty Cache and Hard Reload.

  • Navigate to Application, and expand the Cookies on the left hand side.

  • Right click on the Notion link and press Clear.

Reset desktop apps

If the Notion desktop app is not behaving as expected, here are the steps you can take.

We recommend trying these in order and proceeding if the problem is not fixed:

  • Step 1: Click View in the menu bar and then Force Reload

  • Step 2: Open Help in the menu bar, and select Reset & Erase All Local Data

  • Step 3 [Mac]:

    • Close Notion

    • Open Finder and select "Go To Folder" (cmd + shift + G)

    • Enter /Users/<USERNAME>/Library/Application Support

    • Delete the Notion folder

  • Step 3 [Windows]:

    • Close Notion

    • In File Explorer, go to C:\Users\<USERNAME>\AppData\Roaming

    • Delete the Notion folder

Mobile apps

  • Delete the Notion App from your mobile device. This may differ between different Android & iOS versions.

  • Don't worry about losing your Notion data since we have it synced up with your account!

  • Head on over to the Apple App Store or Google Play Store to reinstall the Notion app or click here to enter your phone number so that we can send you a text with a link to the App Store.

Recording HAR files

HAR is an archive file format that record information about your session using software. When trying to troubleshoot a problem in Notion, it can sometimes be helpful to record and share a HAR file with our support team.

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